JD-1 List System Administrator Manual. System Manager's Manual. MDW P. CBX Industrial Electrical. Lineage Industrial Equipment. Lineage SR Series. Instructions Manual. Media Converter. SR Series. Microphone system. Installation Instructions Manual. TransTalk Reference Manual. Hardware Installation Manual. Data Addendum.
Venus AT. DDM OC FiberReach DDM Metropolis ADM. Applications And Planning Manual. Bell Labs CIB Network Accessory. Features Manual. Network Card. Network Access Module. Installation And Configuration Manual. Network Hardware. CellPipe 55 Series. FT OC Network Router. Cajun PLX. Cajun PSX. CellPipe 20H Series. Power distribution unit. Power Supply. Galaxy AP. Galaxy Power System GPS GPS AP. Recording Equipment. Security System. Brick Hardware Manual. Brick Series. CentreVu Advocate.
CentreVu Advocate Release 8. Maintenance Manual. B-STDX Configuration Manual. Quick Reference Manual. Quick Reference. Assembly Instructions Manual. Telephone Accessories. Call Stacker. Definity B. A primary delay announcement device can be administered as a secondary delay announcement device. Three Calls-in-Queue Alarm thresholds can be set to more clearly indicate the real-time status of the calls waiting in the queue according to the behavior of programmed Calls-in-Queue Alarm buttons.
Using all three levels, the system manager sets Threshold 3 to the highest value, Threshold 2 to a middle value, and Threshold 1 to the lowest value. A Calls-in-Queue Alarm button indicates the severity of the alarm conditions in the following ways:.
If a calling group must use this type of Calls-in-Queue Alarm button, only two threshold levels should be programmed. If all three thresholds are set to the same value, the result is one threshold only with LED state either off or on steady. If two values are the same, then the result is two alarm levels flash, steady. The factory setting is one call for all three thresholds with LED states of off and steady. An external alert only signals when the number of calls in the queue meets or exceeds the programmed Threshold 3 value.
The display telephone includes a 2-line by character display, and both telephones come with 5 line buttons. In systems prior to Release 5. As of Release 5. If these telephones are connected to communications system releases prior to 5. Release 4. There are no hardware changes for Release 4.
Beginning with Release 4. The SMDR feature is enhanced to provide more details about calling group agent activities and to help system managers assess the effectiveness of call centers in terms of both agent performance and the adequacy of facilities to handle inbound calls. These improvements apply to calling groups that are programmed as Auto Login or Auto Logout type. Call timing ends when the call is disconnected; either the caller or the agent hangs up.
A call is not answered by an Auto Login or Auto Logout calling group agent and is abandoned while waiting for an agent. The call is answered by someone not a member of an Auto Login or Auto Logout calling group. An exclamation point! MERLIN LEGEND Reporter assists in determining the effectiveness of calling group agents, assessing the level of service provided to callers, and ascertaining whether adequate incoming phone lines and agents are available to handle peak-call load.
The default is Off, in which case the Release 4. If the option is set to On, the following new reports are provided:. For details, refer to the Maintenance section of the technician guide,. There are no hardware changes in Release 4.
This capability replaces the automatic assignment to Night Service groups of only those lines that ring on the Night Service operator console. An outside line must be assigned to a Night Service group to receive Night Service treatment.
With this enhancement, Night Service can be activated and deactivated on lines that do not appear on operator consoles for example, personal lines , and lines appearing at operator positions can be excluded from Night Service. Technicians use the tool during system installation and maintenance to test the functionality of the BRI lines and to report analyzed results. Each of the two B-channels bearer channels on a BRI line can carry one voice and one data call at any given time.
The data speeds on a B-channel are up to All 16 ports can ring simultaneously. Four touch-tone receivers TTRs are included on the module as well. A Release 3. Users who have T1 facilities for voice services can now use them for video or data calls at rates of 56 kbps per channel kbps for video calls using 2B data. The Release 4. The two communications systems can be co-located or at different sites.
The forwarding delay is the number of times that a call rings at the forwarding extension before the call is sent to the receiver. The delay period gives the original call recipient time to answer or to screen calls by checking the displayed calling number if available.
The delay can be set at rings. The factory setting for the forwarding delay is 0 rings no delay. A QCC cannot receive voice-announced calls; they are received as ringing calls. The factory-set status for the fifth Call button is voice announce-disabled. If the Overflow Threshold Time option is set to a valid number between 1 and seconds, calls that remain in the calling group queue for the set time are sent to the overflow receiver. If the overflow threshold time is set to 0, overflow by time is turned off.
The factory-set time limit is 0 seconds off. Through centralized telephone programming, the system manager can disable transfer by removing all but one SA or ICOM button from the extension. When a handset bounces in its cradle, the system interprets this as a switchhook flash and attempts to transfer a call. All ports on OPT, , and modules now send forward disconnect to all devices connected to them when forward disconnect is received from the CO.
If an answering machine is connected to the port, it does not record silence, busy tones, or other useless messages. This operation is not programmable. This password is for use in addition to a remote access barrier code. Release 3. Beginning with Release 3.
Star codes, typically dialed before an outgoing call, enable telephone users to obtain special services provided by the central office CO. For example, in many areas, a telephone user can dial. You must contract with your telephone service provider to have these codes activated. This enhancement to the Transfer feature enables the system manager to allow or disallow trunk-to-trunk transfer on a per-extension basis.
In Release 3. After receiving certain digits dialed by a user, the CO may provide a second dial tone, prompting the user to enter more digits. If this second dial tone is delayed, and the user dials digits before the CO provides the second dial tone, there is a risk of toll fraud or misrouting the call.
The second dial tone timer enables the system manager to make sure that the CO is ready to receive more digits from the caller. A factory-set Disallowed List 7 contains default entries, which are numbers frequently associated with toll fraud. By default, Disallowed List 7 is automatically assigned to both generic and integrated VMI voice messaging interface ports used by voice messaging systems.
The system manager can manually assign this list to other extensions. No extension or remote access user with a barrier code has access to pools until the restriction is removed by the system manager. Ports assigned for use by voice messaging systems generic or integrated VMI ports are now assigned outward restrictions by default.
System managers can easily change an extension default of 3 to 2 or lower in order to restrict calling. No adjustment to the route FRL is required. The enhancements in Release 3. To fully utilize these security enhancements, be sure to read and understand the information in the upgrade notes and in the relevant system guides. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park.
Data features allow both voice and data to be transmitted over the same system wiring. This book provides detailed information about system planning. It is intended for use by anyone who works with customers to plan, coordinate, and implement a system, including support personnel, sales representatives, and account executives.
It is also intended for technicians who are responsible for system installation, maintenance, and troubleshooting.
This book has been designed to provide optimal assistance to you in completing the planning forms, for example:. Proceed through this book as appropriate. A list of forms or information that will be needed for particular procedures appears at the beginning of each chapter and section. Where appropriate, examples of completed forms are included so you can confirm what you have done. Since this book assumes that you are familiar with the system, detailed information about equipment, features, and programming are not included.
Refer to the following documentation for additional information:. Call the Helpline at 1 consultation charges may apply , or call your Lucent Technologies representative if you need assistance when installing, programming, or using your system.
Outside the USA , if you need assistance when installing, programming, or using your system, contact your Lucent Technologies authorized representative. The terms described here are used in preference to other, equally acceptable terms for describing communications systems. Facility is a general term that designates a communications path between a telephone system and the telephone company central office.
Technically, a line is a loop-start facility or a communications path that does not connect switches, for example, an intercom line or a Centrex line. However, in actual usage, the terms line and trunk are often applied interchangeably. Specifically, we refer to digital facilities. We also use specific terms such as personal line , ground-start trunk , DID trunk , and so on. When you talk to personnel at your local telephone company central office, ask about the terms they use for the specific facilities they connect to your system.
Some older terms have been replaced with newer terms. The following list shows the old term and the new term. Certain type fonts and styles act as visual cues to help you rapidly understand the. If you press the Feature button on an MLX display telephone, the display lists telephone features you can select. A programmed Auto Dial button gives you instant access to an inside or outside number. The names of fixed-feature, fac- tory-imprinted buttons appear in bold.
The names of programmed buttons are printed as regular text. Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided. Caution indicates the presence of a hazard that could cause minor personal injury or property damage if the hazard is not avoided. Certain features of the system can be protected by passwords to prevent unauthorized users from abusing the system.
You should assign passwords wherever you can and limit knowledge of such passwords to three or fewer people. Nondisplaying authorization codes and telephone numbers provide another layer of security.
Security Alert indicates the presence of toll fraud security hazard. Toll fraud is the unauthorized use of your telecommunications system, or use by an unauthorized party e. Within the continental United States, these can be ordered from the Lucent Technologies Customer Information Center by calling 1 We welcome your comments, both positive and negative.
Please use the feedback form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to:.
You should perform several tasks before you begin filling out the planning forms for the system:. Confirm the location of the control unit. Obtain the required information from the local telephone company. Obtain information about telephone users and their needs. Obtain or develop a floor plan of the customers site.
You also need to know how the equipment will be used, for example, which type of telephone is assigned to each employee, which consoles operators will be using, and where adjuncts will be located. Review the list of equipment ordered. If you did not participate in the ordering process, you may want to confer with the customer representative who did.
You also may want to conduct a premises check to determine whether any additional equipment is required. Before installation, a room, closet, or other area must be designated where the system control unit can be mounted on the wall. The area must meet the environmental requirements in Table 1—1. The AC outlet for the control unit should not be switch-controlled. Plugging the control unit into an outlet that can be turned on and off by a switch can cause accidental disconnection of the system.
The AC outlet must be properly grounded by using an AC receptacle for a 3-prong plug. Do not place the control unit near extreme heat furnaces, heaters, attics, or direct sunlight. Do not expose the control unit to devices that generate electrical interference such as arc welders or motors. Do not expose the control unit to moisture, corrosive gases, dust, chemicals, spray paint, or similar material. Do not install under any device that may drip fluid, such as an air conditioner.
In addition, a backboard is needed to mount the system on the wall. One can be made locally from 0. The dimensions depend on the number of carriers, as shown in Table 1—2. In some areas, fire or electrical codes require a flame-retardant backboard. Check with the appropriate authorities to ensure that the proper material is provided.
It shows the layout for mounting equipment. It also comes with safety, electrical, environmental, and space requirements for the communications system.
It is important that the location selected for the control unit meets all of these specifications and that the backboard is in place before installation. If the location has already been selected and changes are needed, arrange for these changes before installation.
Proper grounding of the installation site is essential for correct and safe functioning of the system. Grounding protects the system against:. The protection should consist of:. Improper ground can result in equipment failures and service outages. Verify that the AC power uses an approved ground for its primary ground and that all voltage-limiting devices are attached to an approved ground. Approved grounds are as follows:. For most surge occurrences, the following standard grounding requirements provide adequate lightning and power surge protection:.
However, electromagnetic fields near the control unit may also induce noise in the system. Therefore, the control unit and cable runs should not be placed in areas where a high electromagnetic field strength exists. Radio transmitters AM and FM , television stations, induction heaters, motors with commutators of 0.
Small tools with universal motors do not generally cause a problem when operated on separate power lines. Motors without commutators generally do not cause interference. Field strengths below 1. Estimate the field strength produced by radio transmitters by dividing the square root of the emitted power in kilowatts by the distance from the antenna in kilometers. This yields the approximate field strength in volts per meter and is relatively accurate for distances greater than about half a wavelength feet, or m, for a frequency of Hz.
To comply with FCC Part 15 requirements, each power supply on a newly installed system must have a ferrite core installed around the AC power cord and ground wire. Beginning with Release 2. Ferrite cores are also compatible with earlier releases. Figure 1—1 on page -7 shows the system configuration for support of CTI applications. If the CTI solution is deemed appropriate, then the A. Return the completed Survey after the sale is made.
Welcome to ManualMachine. We have sent a verification link to to complete your registration. Log In Sign Up. Forgot password? Enter your email address and check your inbox. Please check your email for further instructions. Enter a new password. Lucent Technologies. Lucent Technologies 6. About This Book xxxvii. Preparation 6—2 Adding to the System 6—2. Upgrading to Release 6.
A Customer Support Information A—1. I—1 Network Forms I—1. Call Forwarding 0 The Forward feature now can be used to send calls to non-local extensions across the private network.
Decrease in Call Set-Up Time 0. Service Observing 0 Service Observing allows one extension to listen in on observe a call at another extension.
Private networked trunks may allow you to realize significant cost savings on long-distance and toll calls by performing tandem switching in the following two ways: — Callers on a local system, or individuals dialing in to remote access at a local system, can reach the public switched telephone network PSTN via outside trunks connected to other systems in a private network, avoiding toll charges or decreasing the cost of toll calls.
In addition to toll call saving, there are two ways that organizations can save on service costs incurred from telecommunications providers that provide public switched telephone network access: — You order a point to point T1 facility from a service provider, then use system programming to set it up for PRI signalling. Group Calling Enhancements 0 Release 6. Queue Control 0 The system manager can control the maximum number of calls allowed in the primary calling group queue for calls that arrive on certain facilities often assigned to calling groups.
This option allows callers waiting in queue and listening to a delay announcement to press the key in order to reach the overflow receiver for the group, which may be the QCC queue or another calling group including a calling group assigned for a voice mail system. Centrex Transfer via Remote Call Forwarding 0 Centrex Transfer via Remote Call Forwarding can be used in all system modes of operation to send outside calls to a remote telephone number or another Centrex station.
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